Most new, unopened merchandise sold by Airport Home Appliance in original manufacturer packaging can be returned within thirty (30) days of purchase, unless noted in our Return Policy Exceptions listed below. All merchandise must be returned in the same condition it was sold and must be returned to our Product Distribution Center at 3525 Arden Road, Suite 100, Hayward, CA, 94545. Returns may be subject to a 25% restocking fee.
Before accepting delivery, the customer must inspect the item for damage or manufacturer defects, and if any exist, customers should refuse delivery. If delivery is refused for these reasons, the authorized delivery team will return the unit to our warehouse, and we will contact you within 24 hours to arrange delivery of a new unit.
RETURN ONLINE ORDERS Customer support is available to help you with a return or cancelation of your online order. Call us at (866) 304-4449 or chat with us to start the process.
Return Policy Exceptions
Malfunctioning Units: If your unit has malfunctioned but was tested and confirmed operable when it was installed/setup by our qualified professional delivery teams, the unit must undergo servicing by a manufacturer authorized service provider before it can be exchanged. If the unit is inoperable and manufacturer authorized service cannot resolve the issue in a timely manner, we may be able to expedite service from the manufacturer. Contact the store where you made your purchase to report a malfunctioning unit.
Open Box/Clearance: All “open box” and clearance products sold “as-is” may be returned in the same condition it was sold for any reason within 7 days from the date of delivery.
Drop-Off Deliveries: If your purchase was dropped off and the unit was not open or inspected, then you assume liability for any damage. To be eligible for a return, the item must be returned with the original box in which it was shipped.
Special Order / Final Sale Items: If an item was ordered specifically for you, a Final Sale/Special Order form must be signed at the time of purchase. Special order items will be clearly explained and approved by you at the time of purchase – no surprises, we promise. Our team will verify with you all information such as measurements, model number, features, before the purchase is complete to ensure the correct items are being ordered.
Non-Returnable Items: Delivery & Installation accessories (e.g. gas flex lines, electric cords, water lines, etc), used items, items damaged after delivery or installation, labor charges for work already rendered, delivery fees, installation charges, opened bedding items not noted in the mattress exchange, and out of box items after the 7-day return window.
Storing Product: For special order items not delivered within 21 days of arrival, your item may be reallocated to another order or returned to the manufacturer.
Refunds will generally be in the same form as the original purchase. If the item was paid for by credit or debit card a refund will be made to the same card. If the item was paid for with a check or cash, the amount will be refunded by check within 10 calendar days from the return date.